Refund and Returns Policy – Aroma Momentalor

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Thank you for shopping at Aroma Momentalor.
We aim to provide high-quality aroma products, candles, and floral items.
If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.

The return request must be made within 7 days of receiving the product.

You must provide proof of purchase (order number, invoice, or receipt).

Items NOT eligible for return

Used or opened products

Custom-made or personalized items

Products damaged due to customer mishandling

Sale or discounted items (unless defective)

2. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

Please provide:

Order number

Clear photos or videos of the damaged item and packaging

Once verified, we will offer one of the following:

Replacement of the product

Store credit

Full refund (in special cases)

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–14 business days, using your original payment method.

Note:
Shipping charges are non-refundable unless the return is due to our mistake.

4. Exchange Policy

We only replace items if they are:

Damaged

Defective

Incorrectly delivered

If you need an exchange, contact us before sending anything back.

5. Return Shipping

Customers are responsible for return shipping costs.

For damaged/incorrect items, Aroma Momentalor will cover or arrange return shipping.

We recommend using a trackable courier service. We are not responsible for lost return shipments.

6. Order Cancellation

Orders can be canceled within 12 hours of placing them.
Once processing begins, cancellations are no longer possible.

7. Contact Us

For refunds, returns, or exchanges, please contact:

Aroma Momentalor
Email: aromamomentelor@gmail.com
Phone: 40765 439 998
Address: [your business address]end="310"Aroma Momentalor.
We aim to provide high-quality aroma products, candles, and floral items.
If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.